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The protection of your personal data is particularly important to us. We therefore process your data exclusively on the basis of the statutory provisions (GDPR, TKG 2003). In this data protection information we inform you about the most important aspects of data processing within the framework of our website.

Contact with us

If you contact us using the form on the website or by e-mail, the data you provide will be stored with us for six months for the purpose of processing the request and in the event of follow-up questions. We do not pass on this data without your consent.

Online booking

If you make your booking via an integrated online booking, our site will establish a direct connection to the server of the booking platform, which will also process your data in accordance with the applicable data protection guidelines. We store the data you provide to process the booking and do not pass it on without your consent.


Our website uses so-called cookies. These are small text files that are stored on your end device with the help of the browser. They do no harm.

We use cookies to make our offer user-friendly. Some cookies remain stored on your end device until you delete them. They enable us to recognize your browser on your next visit.


You can decide for yourself about your cookie settings and what kind of cookies are stored. The following cookies can be used:


Necessary cookies

Session cookies are technically necessary in order to be able to recognize several related requests from a user with stateless protocols such as HTTP and to be able to assign them to a session.

Your cookie settings are also stored in a cookie :)

Cookies for functionality
We use external services to expand our offer. In most cases, these services also require cookies in order to function properly. This includes online booking, social media (social wall), videos, webcams, weather widgets, digital guest directories, etc. They ensure an optimal user experience.


Cookies for statistics and marketing

Google Analytics
We use Google Analytics to collect statistics from our website. This information is stored
anonymously and allows us to analyze the behavior of our visitors and to constantly improve our website.

Google Analytics sets the following cookies:

_ga Expires
after: 2 years
Description: Used to distinguish users from each other.

_gid Expires
after: 24 hours
Description: Used to distinguish users from each other.

_gat Expires
after: 1 minute
Description: Used to limit the request rate.


Statistical evaluation (tracking)
Google Analytics is used for the statistical evaluation of the use of our website.

Google Analytics
This website uses functions of the web analysis service Google Analytics. The provider is Google Inc., 1600 Amphitheater Parkway Mountain View, CA 94043, USA.
Google Analytics uses such target-oriented cookies.
You can find more information on how Google Analytics handles user data in Google's privacy


Transfer to Third Parties / Obligations of Processors

We may transmit your personal data to processors (e.g. for statutory reporting, for processing your online booking or our electronic advertising in the form of newsletters), taking into account the permissible purposes, which are responsible for providing the services you require must be called in, all of whom have committed themselves to complying with the applicable data protection standards. Please contact us for more information.


IP anonymization

We use the "Activation of IP anonymization" function on this website. As a result, your IP address will be shortened beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage to the website operator.


The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.
We evaluate this technical data anonymously and only for statistical purposes in order to be able to continuously optimize our website and make our website even more attractive. This data is stored separately from other personal information on secure systems. Conclusions about individual persons are not drawn.


Fonts used are exclusively loaded from the agency server (location Germany). Personal data of the visitor are neither stored nor evaluated.

Social Media

Plugins from various social networks are used on our website:
youtube.com, YouTube LLC, 901 Cherry Ave., San Bruno, CA 94066, USA, marked with the YouTube logo.
facebook.com, Meta Platforms, Inc., Menlo Park, CA, USA, marked with the Facebook logo.
instagram.com, Instagram LLC, 1601 Willow Rd, Menlo Park CA 94025, USA, marked with the
Instagram logo.
If you call up one of these social plugins via our website, your browser establishes a direct connection with the server of the respective network. We therefore have no influence on the scope of the data collected with the help of the plugin and are therefore informing you according to our state of knowledge:

As soon as your plugin is integrated, it transmits information - such as calling up a page - to the corresponding social network. If you are logged into the respective network at this time, the visit can be assigned to your account there. You can prevent this by logging out of Facebook or YouTube before visiting our website. If you interact with a plugin, for example by making a comment, this information is also transmitted directly from your browser to the social network and stored there.

Even if you do not have a Facebook or YouTube account, there is a chance that your IP address will be found out and stored. By default, we do not use social media cookies and do not transmit any data to social networks. Only an active process in a social media service - sharing, tweeting, etc. - is recorded by this.


All information on the scope of data collection, further processing and use of the data by Facebook or YouTube and the protection of your privacy can be found in the data protection information of the respective network:
Facebook: https://www.facebook.com/about/privacy/
Instagram: https://help.instagram.com/519522125107875?helpref=page_content
YouTube: http://www.google.com/intl/de/policies/privacy/



You have the option of subscribing to our newsletter via our website. For this we need your e-mail address and your declaration that you agree to receive the newsletter.
You can cancel your subscription to the newsletter at any time. Please send your cancellation to our email address. We will then immediately delete your data in connection with the newsletter dispatch.

Your rights

In principle, you have the right to information, correction, deletion, restriction, data transferability, revocation and objection.

If you have any questions, please contact our contact person for data protection matters:
Apartment Serles
Martina Müller
Serlesstraße 48
6167 Neustift in the Stubaital
+43 676 9712423
This email address is being protected from spambots. You need JavaScript enabled to view it.

Supervisory authority for compliance with data protection regulations in Austria:
Austrian Data Protection Authority

Barichgasse 40-42
1030 Vienna
Telephone: +43153115202525
E-Mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
Website: http://www.dsb.gv.at/

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